Customer Support Specialist- International
Key Responsibilities: Respond promptly and professionally to customer inquiries via chat. Manage multiple chat sessions concurrently, ensuring timely and accurate replies. Resolve customer issues efficiently, escalating complex problems to the relevant department as needed. Maintain a comprehensive understanding of our products, services, and policies to provide accurate information. Document customer interactions and update records in […]
Debt Negotiator- US
Responsibilities: Engage with creditors and collection agencies to negotiate terms of payment, settlement amounts, and interest rates. Create and propose viable repayment plans or settlements to creditors on behalf of clients. Work towards reducing overall debt amounts and securing more manageable payment terms for clients. Maintain clear communication with customers, address and resolve any service-related […]
Assistant Manager – Contact Center
Job Description Team Leadership and Management: Lead, motivate, and inspire a team of 200 BPO professionals, creating a positive work environment and fostering individual growth and development. Establish performance expectations, provide regular feedback, conduct performance evaluations, and implement recognition and corrective measures as needed. Ensure effective resource planning, staffing, and allocation to meet client needs […]
Recruitment Executive
Overview Abacus, based in Lahore, has been a leader in providing innovative business solutions for nearly 35 years. The company excels in transforming organizational visions into realities through advanced business methodologies and cutting-edge technological tools. Abacus focuses on delivering industry-specific, technology-driven business value with world-class execution, aiming to partner with clients who aspire to lead […]
VOIP Engineer Executive
Are you a talented VOIP Engineer seeking a new opportunity? We’re looking for a professional to join our team and take on the following responsibilities: Design, develop, test, maintain, and enhance VOIP applications using Asterisk PBX with PHP. Manage Linux-based VOIP servers on a global scale. Deliver reliable, scalable, and reusable VOIP solutions. Translate requirements […]
Team Lead – Contact Center
Job Description: Establish effective coordination with team members to ensure engagement and alignment with team deliverables. Collaborate closely with team members to maximize target achievement and optimize resource utilization. Maintain qualitative and quantitative targets by adhering to defined protocols. Handle escalations during calls to enhance the customer experience. Ensure the completion of daily, weekly, and […]
Business Development
Company Introduction Abacus has been providing cutting-edge business solutions for almost 35 years, helping organizations transform their visions into realities. With a focus on industry-specific solutions and technology-driven delivery, Abacus is committed to helping clients become leaders in their industries. The company believes in embracing change with vision, courage, and integrity, and takes pride in […]