Key Responsibilities:
- Respond promptly and professionally to customer inquiries via chat.
- Manage multiple chat sessions concurrently, ensuring timely and accurate replies.
- Resolve customer issues efficiently, escalating complex problems to the relevant department as needed.
- Maintain a comprehensive understanding of our products, services, and policies to provide accurate information.
- Document customer interactions and update records in our CRM system.
- Collaborate with team members to enhance customer service processes and outcomes.
- Stay informed about product updates and industry trends to offer knowledgeable support.
Qualifications:
- Proficiency in spoken English at B2 to C1 levels (Common European Framework of Reference for Languages).
- Minimum of an Intermediate Degree.
- Excellent written communication skills with an emphasis on clarity and customer satisfaction.
- Previous experience in a customer support role, particularly in a chat support environment, is preferred.
- Strong problem-solving abilities and quick thinking under pressure.
- High degree of empathy and patience when interacting with customers.
- Ability to multitask and manage time effectively.
- Familiarity with CRM systems and chat support software is advantageous.
Job Type:
- Full-time
Pay:
- Rs60,000.00 – Rs70,000.00 per month
