Contact Center Service

Unleash the Power of Contact Center Service

Supercharge your customer service with innovative contact center solutions that increase productivity, save expenses which in turn reduce cost, and assure smooth operations.

Abacus Outsourcing

Your Trusted Partner in Call Center Excellence

For over 24 years, Abacus has been a leader in providing inbound, outbound, voice and non-voice support services. Since 2000, we’ve focused on delivering customized call center solutions that elevate customer satisfaction, build loyalty, and enhance brand lifetime value.

Our mission is to empower businesses through expert-driven, tailored services that meet their unique needs.

Enhancing Customer Experience

Streamline Your Customer Support with Abacus

Optimize your support operations with Abacus, offering advanced Voice and Non-Voice solutions for faster response times and consistent service.

Voice Solutions to Simplify Your Customer Interactions.

Utilize our voice solutions for real-time, seamless communication. Expert agents ensure efficient, professional handling of all inbound and outbound calls.

Non-Voice Solutions to to Enhance Digital Engagement

Our non-voice solutions streamline customer service across live chat, email, and social media. Engage customers efficiently and ensure every query is addressed effortlessly.

Enhance Your Customer Support

Our Contact Center Solution offer the tools and technology you need to provide best customer support. Start improving your service today.

Inbound Call Center Solutions

Our inbound call center solutions elevate service quality with smart call routing and real-time analytics. We streamline interactions to cut wait times and enhance the customer experience. Our system delivers personalized service that boosts satisfaction and retention. Optimize every call and empower your team to provide exceptional support with our advanced technology.

Outbound Call Center Solutions

Our outbound call center solutions amplify your outreach with predictive dialers, automation, and detailed reporting. Engage prospects efficiently, manage campaigns with precision, and boost lead conversion rates.

Leverage actionable insights to refine strategies and maximize your results. Achieve your business goals with enhanced performance and efficiency.

Engage, satisfy, and excel

Elevate Service Delivery Anticipate, Excel, Transform

We anticipate service delivery needs and provide timely solutions that enhance customer satisfaction and reduce churn. Our proactive approach keeps us ahead, ensuring an exceptional customer experience and fostering long-term loyalty.

Performance Management

Our performance management system uses quartile management to evaluate agent effectiveness. By categorizing performance levels, we can identify top performers and areas for improvement, fostering continuous growth and accountability.

43%

Improvement in Reliability brand loyalty through meaningful engagement ensuring that your customers feel valued, fostering lasting relationships.

50%

Lower Operational Costs Save on overhead with our scalable call center services that eliminate the need for in-house staff and infrastructure.

Root Cause Analysis

Our root cause analysis identifies key issues impacting customer interactions. By analyzing data and feedback, we implement targeted solutions to enhance customer experience and operational efficiency. This proactive approach leads to lasting improvements.

Hybrid Utilization Mastery

Our Smart Scheduling and Hybrid Utilization ensures optimal agent availability during peak times, enhancing efficiency and reducing wait times for exceptional customer support.

Customized Agent Training

We provide tailored agent training aligned with your needs, supported by specialized toolkits like Workcode and Bucket Toolkits. This training enhances communication skills and product knowledge, empowering agents to effectively handle diverse customer scenarios and improve satisfaction.

Alignment with Strategic Ambitions

We align our contact center services with your business goals. By understanding your strategic ambitions, we tailor our processes to support customer engagement initiatives, driving loyalty and contributing to your success.

99%

Growth and Expansion We have been crucial in our clients’ growth, helping them expand and achieve key milestones.

24 h 02 h

Improved Delivery Time
Our innovative solutions have transformed service delivery times from 24 hours to just 2 hours,

Abacus Outsourcing

Streamline Your Business With Perfect Omni-Channel Solution

14%

Substantial year-over-year growth in annual revenue.

90%

Higher purchase frequency through omnichannel.

30%

Higher lifetime value. of omnichannel shoppers.

Ready to deliver exceptional customer service?

Abacus BPO provides scalable, cost-effective contact center solutions that help you streamline operations, enhance customer satisfaction, and grow your business.X

Don’t miss the opportunity to elevate your customer experience. Partner with Abacus BPO today for solutions that drive results.