Unleash the Power of Contact Center Service
- Prioritize cost savings
- Maximize operational efficiency
- Drive exceptional customer engagement
Your Trusted Partner in Call Center Excellence
For over 24 years, Abacus has been a leader in providing inbound, outbound, voice and non-voice support services. Since 2000, we’ve focused on delivering customized call center solutions that elevate customer satisfaction, build loyalty, and enhance brand lifetime value.
Our mission is to empower businesses through expert-driven, tailored services that meet their unique needs.
Streamline Your Customer Support with Abacus
Voice Solutions to Simplify Your Customer Interactions.
Non-Voice Solutions to to Enhance Digital Engagement
Enhance Your Customer Support
Inbound Call Center Solutions
Outbound Call Center Solutions
Our outbound call center solutions amplify your outreach with predictive dialers, automation, and detailed reporting. Engage prospects efficiently, manage campaigns with precision, and boost lead conversion rates.
Leverage actionable insights to refine strategies and maximize your results. Achieve your business goals with enhanced performance and efficiency.
Elevate Service Delivery Anticipate, Excel, Transform
Performance Management
Our performance management system uses quartile management to evaluate agent effectiveness. By categorizing performance levels, we can identify top performers and areas for improvement, fostering continuous growth and accountability.
43%
50%
Root Cause Analysis
Hybrid Utilization Mastery
Customized Agent Training
Alignment with Strategic Ambitions
99%
24 h 02 h
Our innovative solutions have transformed service delivery times from 24 hours to just 2 hours,
Abacus Outsourcing
Streamline Your Business With Perfect Omni-Channel Solution
14%
90%
30%
Ready to deliver exceptional customer service?
Abacus BPO provides scalable, cost-effective contact center solutions that help you streamline operations, enhance customer satisfaction, and grow your business.X
- Cut Costs, Maximize Efficiency
- Access 24/7 Multichannel Support
- Tailored Solutions for Your Unique Needs