aBACUS OUTSOURCING

Embrace the BPO Life: Where Success Meets Fulfillment.

At Abacus, we wholeheartedly dedicate ourselves to fostering a nurturing environment where every team member feels a profound sense of belonging, acknowledging their integral role in a greater purpose. 

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Current Job Openings

Sales Specialist

EARN UPTO 400K

GIST:

📢 Campaigns (SaaS products & Health Services)

💰 Lucrative salary + uncapped commissions

🌙 Fixed Night Shift (6 pm to 2 am) (8 hours)

📅 Workdays (Monday to Friday)

🎉 US holidays and Eid holidays

Responsibilities:

  1. Conduct outbound calls to potential customers and businesses and generate leads.
  2. Present and explain products or services to prospective customers.
  3. Provide information about the features, benefits, and pricing of products or services.
  4. Answer customer questions and address concerns to build customer confidence in the product or service.
  5. Maintain accurate and up-to-date customer records in the sales database.
  6. Collaborate with the sales team to develop effective sales strategies.
  7. Follow up with customers to ensure satisfaction and encourage repeat business.
  8. Handle customer objections and negotiate sales agreements.

Requirements:

  • Proven experience in telesales or a similar role will be preferred.
  • Excellent communication and interpersonal skills.
  • Ability to build rapport and establish long-term relationships with customers.
  • Strong negotiation and persuasion skills.
  • High school diploma or equivalent; additional education or training in sales is a plus.
  • Positive attitude, resilience, and a strong work ethic.
Content Associate

Job Summary:

The ideal candidate will be responsible for producing high-quality, engaging, and insightful content for our digital platforms. This role is suitable for someone with over one year of experience in content writing.

Key Responsibilities:

  • Creating original and engaging content for the company's website, social media platforms, and other digital channels.
  • Collaborating with cross-functional teams to develop and execute content marketing strategies that align with business goals.
  • Conducting research on industry trends, competitors, and target audience to identify content ideas and opportunities.
  • Proofreading and editing content to ensure accuracy, readability, and adherence to brand guidelines.
    • Conduct keyword research and implement targeted keywords effectively within content for improved search engine visibility.Working closely with the graphic designer to ensure that the content is visually appealing and in line with the brand guidelines.
    • Apply advanced on-page SEO techniques to optimize digital content and enhance overall performance.

Requirements:

  • Bachelor's degree in Marketing, Communications, or related field.
  • Excellent writing, editing, and proofreading skills.
  • Ability to write in a clear, concise, and engaging manner.
  • Knowledge of SEO principles is a plus.
  • Strong research skills to create relevant, fact-based content.
  • Ability to work independently and manage multiple projects simultaneously.
  • Strong communication and collaboration skills.
Team Lead

Job description

  • Creating effective coordination with team members to keep them engaged & intact with team deliverables
  • Interacting closely with team members to ensure maximum target completion and effective resource utilization
  • Maintaining qualitative & quantitative targets by adhering define protocols
  • On call escalations handling for better customer experience
  • Ensuring the daily, weekly monthly lead qualification targets accomplishment as assigned by manager
  • Pressure handling
  • Proven ability to take strategic initiatives
  • Advanced MS Excel and system handling skills
Experience and Qualification:
  • Experience minimum 1 or 2 years of working in a Contact/Call Center with team management is MUST. Experience in Jazz call center will be highly preferred.
  • Minimum qualification: Bachelor or above
Compensation & Benefits:
  • 5 Days a week
  • Yearly bonus
  • Yearly increment
  • Health benefits (Outpatient, Inpatient, Maternity)
  • Provident Fund
  • Permanent Position
  • EOBI

Apply Now

Training Executive

We are looking for an energetic and enthusiastic Trainers to join our team. The ideal candidate/s will be:

  1. Responsible for teaching skills to people to better prepare them for our project and to improve them in already-established skills.
  2. Coordinate with clients, prepare plans to achieve the desired goals and outcomes, and create a learning material for the existing team's upskilling to achieve KPIs.
  3. Create relevant materials, including schedules, routines, exercises, to help trainees and give encouragement where needed.
  4. Monitoring the training batch's performance and progress as well as adjust goals and schedules, accordingly, considering factors including attitudes, achievements, and feedback.
  5. Document trainees' progress and provide senior leadership with updates that include starting goals and achievements alongside forward-thinking plans and goals.

Qualifications and Educational Background :

Graduated in Business Studies / communication Studies with minimum of 6 Months - 2 years of experience in Training and Development .

  • Minimum 6 Months - 1 Year of experience in training and development.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time-management skills.
  • Active, high-energy, and presentable.
  • Ability to upskill people and multitask
Operations Manager

Job Description

Team Leadership and Management:
  • Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
  • Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
  • Ensure effective resource planning, staffing, and allocation to meet client needs and operational requirements.
  • Promote a culture of continuous learning, knowledge sharing, and collaboration within the team.
Operational Excellence:
  • Develop and implement strategies, policies, and procedures to optimize operational efficiency and quality standards, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to enhance productivity and customer satisfaction.
  • Conduct regular performance reviews and analysis of team performance, identifying areas for improvement and implementing appropriate action plans.
  • Proactively address operational challenges, resolve customer escalations, and ensure timely and effective issue resolution.
Client Relationship Management:
  • Collaborate closely with clients to understand their requirements, objectives, and expectations, ensuring alignment between service delivery and client needs.
  • Maintain regular communication with clients to provide updates, address concerns, and build strong, long-term relationships.
  • Conduct regular client meetings, prepare performance reports, and present insights and recommendations to drive continuous improvement and exceed client expectations.
Process Improvement and Innovation:
  • Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
  • Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
  • Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.
Job Specification:
  • Master’s degree
  • 3+ Years post education experience

Apply Now

Customer Support Executive

Job Description

As a Customer Support Executive - International with Abacus, you will be responsible for handling customer issues and inquiries for international clients. This is a full-time, on-site role located in Lahore. You will work closely with clients to provide timely and effective solutions to their problems, while ensuring that all interactions are professional, courteous, and personalized.

  1. Manage incoming phone calls
  2. Identify and assess customers’ needs to achieve satisfaction
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid and complete information by using the right methods/tools
  5. Meet personal/customer service call handling quotas
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Qualifications
  • Excellent verbal and written communication skills in English
  • Ability to communicate effectively with customers and team members
  • Ability to work well in a fast-paced environment
  • Strong organizational, problem-solving, and analytical skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Intermediate degree
  • Should be interested in the night shift.

Apply Now

Business Development Executive

Job Description

Abacus Consulting is looking for a Business Development Executive. The ideal candidate will have experience in all stages of the sales cycle. The candidate should be confident with building new client relationships and maintaining existing ones. They should demonstrate evidence of strong interpersonal skills and possess good negotiation skills.

Responsibilities
  • Build relationships with prospective clients
  • Maintain consistent contact with existing clients
  • Manage sales pipeline
  • Must have a hands-down approach towards building LinkedIn connections and tools like Up-Work / Fiverr for Lead Generation
  • Analyze the market and establish competitive advantages
  • Track metrics to ensure targets are hit
Qualifications
  • Bachelor's degree ( Preferably in Business Studies)
  • Minimum 1 year of proven work experience in the Software Sales Industry/BPO Industry.
  • Experience in full sales cycle including deal closing
  • Demonstrated sales success preferably in B2B industry in UAE market
  • Strong negotiation skills
  • Strong communication and presentation skills
  • Customer Relationship Management (CRM) experience is preferred
Perks And Benefits:
  • Medical Insurance (IPD) including spouse and children
  • EOBI
  • Yearly bonus
  • Yearly increment
  • 5 Days a week

Apply Now

Assistant Manager HR (HR Operations and HR Recruitment)

Job Summary

We are seeking an experienced HR Manager to join our team and oversee HR Operations and Recruitment functions. The ideal candidate will be responsible for managing and optimizing HR processes, ensuring compliance, and driving talent acquisition efforts. This role requires a strong understanding of HR best practices, labor laws, and effective recruitment strategies.

Key Responsibilities:
HR Operations:
  1. HR Process Management: Develop, implement, and continually improve HR processes and policies to enhance operational efficiency and compliance.
  2. Employee Relations: Handle employee grievances, conflicts, and disciplinary matters in accordance with company policies and applicable laws.
  3. Compliance: Ensure HR practices and processes adhere to local, state, and federal employment laws and regulations.
  4. Benefits Administration: Administer and manage employee benefits programs, including health insurance, retirement plans, and other employee perks.
  5. Performance Management: Collaborate with department heads to develop and implement performance appraisal systems, feedback mechanisms, and improvement plans.
  6. HR Data Management: Maintain accurate HR records and databases, ensuring data security and confidentiality.
  7. Onboarding and Off boarding: Oversee the onboarding and off boarding processes, ensuring a smooth transition for employees.
HR Recruitment:
  1. Talent Acquisition: Lead the end-to-end recruitment process, including job posting, candidate sourcing, screening, interviewing, and selection.
  2. Employer Branding: Develop and promote the company's employer brand to attract top talent.
  3. Candidate Experience: Ensure a positive candidate experience by providing timely feedback, communication, and a seamless recruitment process.
  4. Strategic Hiring: Work closely with department heads to identify staffing needs and develop recruitment strategies that align with business goals.
  5. Recruitment Metrics: Monitor and report on recruitment metrics such as time-to-fill, cost-per-hire, and source effectiveness.
  6. Diversity and Inclusion: Promote diversity and inclusion initiatives in the recruitment process to build a diverse workforce.
Qualification and Experience:
  1. Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification is a plus.
  2. The candidate must have 4-5 years of experience in managing team of HR (Talent Acquisition Preferably)
  3. Candidate must be fluent with English communication and familiar with the dynamics of BPO Industry
Perks And Benefits:
  • EOBI
  • 5 Days a week
  • Yearly Bonus
  • Yearly Increment
  • Health Benefits (Outpatient, Inpatient, Maternity)
  • Provident Fund
  • Permanent Position

Apply Now


Didn’t see your dream job? Send in your resume at BPOHR.RecruitmentLHR@abacus-global.com

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