INSIGHTS

Optimizing Your Business with Inbound Call Center Solutions

Customer service is now an exceptional differentiator in today’s business world. Regardless of size...

Everything You Need to Know About Contact Center as a Service (CCaaS)

Customer expectations have evolved quite a bit in recent times, pushing businesses to keep up with...

Top Reasons to Consider Customer Support Outsourcing for Your Business

Customer support outsourcing sounds like a practical move for business, however, before you jump to...

Effective Contact Center Workforce Management Tips

Having the proper people on board, focused on critical business goals, and working productively is...

Understanding the Customer Intent: An Ultimate Guide

Understanding customer behaviors has never been more important. One of the most potent insights that...

Customer Sentiment: What It Is and Why It Matters for Business Success

Understanding customer sentiment is crucial in today’s competitive and fast-paced market. As...

How Effective Call Center Training Improves CX & Retention

Customers often form their opinion of a brand based on their initial interactions with their call...

What is Call Center Quality Assurance

Call Center quality assurance is the process of meeting and maintaining software quality objectives...

Customer Engagement Metrics: How to Measure What Truly Matters in Contact Centers

As customer experience takes precedence in the world today, this is where a contact center has an...