INSIGHTS

5 Reasons Why the Customer Is Not Always Right

In the fast-paced environment of a call center, customer interactions can range from routine...

10 customer service resume examples – You Need to See for Your Job Search

Want an Ideal job in customer services? This is only possible if you have a distinctive resume...

Call Center Management Best Practices: Enhancing Efficiency and Performance

In the dynamic customer service landscape, call centers contribute a great deal in shaping customer...

Everything You Need to Know About TechCrunch Disrupt 2024

TechCrunch Disrupt 2024 intends to be a vibrant event showcasing the brightest brains in technology...

How Outsourcing Helps Startups to Launch into Big Leagues

How Outsourcing Helps Startups to Launch into Big Leagues Feeling like your startup is stuck in...

Living Beyond a Score: Promoter Index Spirit

“Great organizations are formed and transformed when the culture of ‘Customer-Centric Experience’...

A Happy Customer is a Loyal Customer

A Happy Customer is a Loyal Customer” – 6 Suggestions to Enhance the Online Banking Experience...

David Vs. Goliath: Community Vs. Traditional Banking

Would you rather choose a bank that is built on trust and knows about you personally, or a big...

What is Customer Experience?

“What is Customer Experience?” Is it just marketing? And why it is getting so much attention now?...