INSIGHTS
In the world of customer service, a smooth and efficient communication system is crucial for both...
In the fast-moving business arena, success is fully coupled with sales, and one loud question...
Today, companies are in constant pursuit of different means of improving efficiency, cutting costs...
Customer self service is a contemporary strategy that enables users to locate information and fix...
There is more than the quality of goods and services a company has to put into place to expand...
A decade ago, no one was familiar with the concept of a customer success manager (CSM). Cut to...
Did you know that sales teams spend about 21% of their workweek on prospecting activities, which a...
Happy employees create a happy business. An employee is the face of your company. Their behavior and...
Let’s start with some think tanking – What do you think sets companies like Amazon, Starbucks...
