Outsourcing That Performs
Empowering the Telecom Evolution with Intelligent BPO Solutions
- Smart Telecom Services
- Improved Customer Experience
- 24/7 Support Coverage
Telecom Support Solutions
Strengthening Telecom Support at Scale
We’ve helped leading telecom companies strengthen customer support by streamlining workflows, introducing smart automation, and effective teams resulting in faster response times and more efficient service.
Why Telecom Needs a Tech-Enabled Outsourcing Strategy?
Telecom customers today expect instant support, connectivity and communication. But there are lots of providers struggling with:
Delayed Complaint Resolution
Customers are left waiting too long for help, leading to frustration. This delay directly impacts satisfaction and loyalty.
Inconsistent Service Experiences
Service quality varies across channels and teams. This lack of consistency damages customer trust.
Inefficient Ops
Teams often operate in silos with outdated workflows. This results in errors, missed updates, and rising operational costs.
Customer-First Support Across Every Connection
We partner with telecom brands to deliver fast, multilingual customer support, improve service quality through real-time monitoring, and build robust knowledge bases that empower both agents and users.
24/7 Customer Support
Knowledge Base Management
Quality Monitoring & Insights
Omnichannel Experience
Reliable telecom outsourcing
Telecom CX That Drives Real Business Value
We provide results that make a difference to telecommunications companies. We have done this for one of our important telecom clients, where:
28%
Faster Complaint Turnaround
35%
Drop in Customer Churn
+10 Points
Net Promoter Score (NPS)
Transforming Telecom Support
Impact-Driven BPO Solutions for Telecom
Abacus delivers end-to-end telecom BPO that scales with you, keeping operations agile and ahead of the curve.
Complaint Management
Simplified tickets management with TAT tracking, escalation procedures and closure stats.
Billing & Collections
Precise resolution with billing, dispute and proactive collections support.
Knowledge Management
FAQs, scripts and smart self-service tools for your telecommunications call center with a central knowledge base.
Technical Helpdesk Support
Technical troubleshooting (Tier 1 & Tier 2) provided by experienced multilingual agents.
Analytics & Reporting
KPI dashboards, performance scorecards and CX trend analysis for smarter decision making.
Deliver Frictionless Customer Experiences in Telecom
- 24/7 multilingual support via phone, chat & email
- Inbound & outbound voice support for telecom customers
- Non-voice support, email, and ticket support with fast SLAs
Contact Us
Take Your Telecom CX To the Next Level
With Abacus BPO, you don’t only outsource telecom services; you also improve performance, loyalty, and brand value. Let us work together to define the future of telecom business services.
Frequently asked questions
We handle customer care, technical support, SIM activations, billing inquiries, loyalty campaigns, number porting, compliance verification, and more.
Yes. We provide multilingual, regionally adapted support across APAC, EMEA, and North America.
Absolutely. We offer Tier 1 and Tier 2 technical support, with detailed scripts, troubleshooting SOPs, and escalation frameworks.
Abacus complies with global telecom and data privacy standards, including GDPR and local telecom regulations, with rigorous security frameworks in place.
