Outsourcing That Performs

Empowering the Telecom Evolution with Intelligent BPO Solutions

Abacus helps telecom providers reduce churn and deliver better experiences through smart outsourcing from onboarding to tech support, we manage the journey so you can focus on connectivity.

Telecom Support Solutions

Strengthening Telecom Support at Scale

We’ve helped leading telecom companies strengthen customer support by streamlining workflows, introducing smart automation, and effective teams resulting in faster response times and more efficient service.
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Powering Telecom Growth

Why Telecom Needs a Tech-Enabled Outsourcing Strategy?

Telecom customers today expect instant support, connectivity and communication. But there are lots of providers struggling with:

Delayed Complaint Resolution

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Customers are left waiting too long for help, leading to frustration. This delay directly impacts satisfaction and loyalty.

Inconsistent Service Experiences

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Service quality varies across channels and teams. This lack of consistency damages customer trust.

Inefficient Ops

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Teams often operate in silos with outdated workflows. This results in errors, missed updates, and rising operational costs.

Customer-First Support Across Every Connection

We partner with telecom brands to deliver fast, multilingual customer support, improve service quality through real-time monitoring, and build robust knowledge bases that empower both agents and users.

24/7 Customer Support

Knowledge Base Management

Quality Monitoring & Insights

Omnichannel Experience

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Reliable telecom outsourcing

Telecom CX That Drives Real Business Value

We provide results that make a difference to telecommunications companies. We have done this for one of our important telecom clients, where:

28%

Faster Complaint Turnaround

35%

Drop in Customer Churn

+10 Points

Net Promoter Score (NPS)

Transforming Telecom Support

Impact-Driven BPO Solutions for Telecom

Abacus delivers end-to-end telecom BPO that scales with you, keeping operations agile and ahead of the curve.

Customer Support Services

Inbound, outbound & omnichannel support to voice, chat, email - designed sales for telecom call centers.

Complaint Management

Simplified tickets management with TAT tracking, escalation procedures and closure stats.

Billing & Collections

Precise resolution with billing, dispute and proactive collections support.

Knowledge Management

FAQs, scripts and smart self-service tools for your telecommunications call center with a central knowledge base.

Technical Helpdesk Support

Technical troubleshooting (Tier 1 & Tier 2) provided by experienced multilingual agents.

Analytics & Reporting

KPI dashboards, performance scorecards and CX trend analysis for smarter decision making.

Deliver Frictionless Customer Experiences in Telecom

Our voice and non-voice support services are designed to reduce churn, improve resolution time, and elevate your brand’s CX in a competitive telecom market.

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Take Your Telecom CX To the Next Level

With Abacus BPO, you don’t only outsource telecom services; you also improve performance, loyalty, and brand value. Let us work together to define the future of telecom business services.

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Frequently asked questions

Everything you need to know about the product and billing.

We handle customer care, technical support, SIM activations, billing inquiries, loyalty campaigns, number porting, compliance verification, and more.

 Yes. We provide multilingual, regionally adapted support across APAC, EMEA, and North America.

Absolutely. We offer Tier 1 and Tier 2 technical support, with detailed scripts, troubleshooting SOPs, and escalation frameworks.

Abacus complies with global telecom and data privacy standards, including GDPR and local telecom regulations, with rigorous security frameworks in place.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.