Compliance and Security

Uncompromising Security. Global Compliance. Your Trust, Elevated.

At Abacus, we don’t just process data; we protect your reputation. Our multi-layered security framework and internationally recognized certifications ensure your business stays resilient in an evolving threat landscape. 
View Our Certificates
Empowering Businesses Worldwide

Global Standards, Locally Applied

At Abacus, compliance is not a checkbox; it is the foundation of our operational DNA. We adhere to the world’s most stringent regulatory frameworks to give you peace of mind.

ISO certification

ISO/IEC 27001:2022 | Information Security Management

This gold-standard certification confirms that Abacus has a world-class Information Security Management System (ISMS) in place. We systematically evaluate our information security risks, taking account of threats, vulnerabilities, and impacts.

SGS certification

ISO 18295-1:2017 | Customer Contact Centers

Security extends to every conversation. This certification ensures that our contact center operations meet international requirements for service efficiency, data handling during customer interactions, and infrastructure security.

GDPR certification

GDPR | General Data Protection Regulation

We act as a responsible Data Processor, embedding “Privacy by Design” into every workflow. Whether in Europe or beyond, we follow top global standards for data minimization, erasure rights, and transparent processing.

Security You Can Rely On

A Multi-Layered Fortress for Your Data

We use a “Defense-in-Depth” strategy, ensuring that if one security layer is challenged, others are in place to neutralize the threat.

Security You Can Trust

Physical & Infrastructure Security

Our servers are housed in Tier-III data centers featuring 24/7 biometric access, CCTV surveillance, and N+1 redundancy for power and cooling.
compliance
Proactive Protection, Every Moment

Continuous Vigilance Security is a moving target.

We stay ahead through constant testing and evolution. 
security

Vulnerability Management

We conduct regular internal and external penetration tests (Pen-Tests) to identify and remediate vulnerabilities before they can be exploited. 
security and compliance

Business Continuity (BCP)

Our robust Disaster Recovery plans ensure that your data is backed up across multiple zones, guaranteeing service resumption within hours, even in extreme scenarios.

Zero Downtime Assurance 

Disaster Recovery Without Service Interruption

We use real-time data replication, geo-redundant infrastructure, and automatic failover to ensure zero call loss and minimal downtime.
Rectangle 7831