Ride-Hailing Support Solutions

Fueling the Future of
Ride Hailing

Abacus helps mobility platforms deliver faster support, smarter operations, and better customer journeys — with the infrastructure to expand confidently across cities and regions.

Powering Rider Experience

Smoother Rides Start With Smarter Support

From ride hailing tickets to account issues, our experts provide dependable support for both drivers and riders minimizing delays, maximizing trust, and keeping your platform moving.

Smart Ride-Hailing

Why Ride Hailing Giants Choose Abacus?

Ride-hailing is dynamic, and fiercely competitive. Abacus helps you stay ahead with smart tools, better control, and real-world ride-sharing support.

Data-Driven Survey Solutions

Understand rider and driver sentiment in real time. Intelligent survey integrations help improve your ride hail experience and reduce ticket escalation so you can fix issues before they go viral.

Unified Omnichannel Support

Whether you’re new or established as a ride-hailing platform, our omnichannel support delivers seamless, trackable service boosting speed and trust.

Mystery Shopping for Mobility

Simulate real ride journeys with anonymous testers to uncover hidden issues, app glitches, and service quality gaps, city by city, driver by driver.

Fewer Tickets.
Faster Responses.
Happier Riders.

We elevate rider interactions - blending smart support, real conversations, and seamless resolution to enhance every customer moment that matters.

Driver Onboarding Support

Real-Time Escalation Handling

Data-Driven Service Insights

Multilingual Rider Support

Scalable ride-hailing platform

The Metrics Tell the Story

We don’t just handle volume.We deliver measurable performance you can track.

99%

SLA adherence across non-voice channels

22%

Improvement in contact rate efficiency

30%

Higher lifetime value. of omnichannel shoppers.

Efficient car ride services

Your Ride-Hailing Operations, Fully Supported

We provide the solutions and services you need to launch, stabilize, and grow in any market.

Contact Center Services

Round-the-clock rider and driver helpdesk with multilingual support and real-time escalation.

Workforce Optimization

Align staffing with real ride-hailing platform metrics. Predict peaks and reduce wait times with real-time dashboards.

Operational Support Services

Fare queries, lost item management, live trip help — all handled by trained mobility experts.

Experience Monitoring

Continuous tracking of service performance, feedback trends, and key CX metrics.

Omnichannel Communication

Unified support across chat, in-app, email, and voice to meet users where they are.

Survey & Mystery Ride Audits

Run post-ride surveys and real ride audits to spot experience gaps and correct blind spots

Let’s Drive Results Together

You bring the platform – we’ll bring the support infrastructure, and expertise. Partner with us to elevate your ride-hailing operations.

Ready to Elevate Your Ride Hailing Experience?

Partner with us to deliver seamless, reliable, and customer-centric mobility solutions that drive growth and loyalty.

Contact Us

Frequently asked questions

Everything you need to know about the product and billing.

What types of ride-hailing companies do you support?

We work with all types of ride-hailing companies, including on-demand taxi hailing apps, bike and scooter e-hailing platforms, luxury car ride services, and even food delivery models that use ride-share service logistics. Whether you’re launching a car hailing app or scaling a major ride-hailing platform, we have the experience to support you.

Can your team support multiple regions?

Our multilingual support teams handle ride hailing services across Asia, the Middle East, and Europe. We specialize in region-specific customer service, local language support, and ride hailing services market compliance — perfect for global ride hailing apps expanding into new territories.

How do you manage onboarding and KYC?

For ride-hailing app onboarding, we provide complete document verification, assist with background checks, and walk new drivers through what is ride hailing and how to use the platform. This smooths out the ride share service activation process and reduces early-stage drop-offs.

What makes your support different?

Unlike generic BPOs, our support is custom-built for the ride hailing and car service apps sector. We use industry-trained agents, data-led processes, and fast resolution systems to deliver a seamless ride-hailing customer experience, increase retention, and reduce churn.

Do you offer real-time dashboards?

Yes, our clients get access to live dashboards that track ride-hailing support metrics such as resolution time, Net Promoter Score (NPS), issue trends, and service quality. Whether you’re managing a ride hailing app, an e hail app, or a hybrid ride-share service, our analytics help you stay ahead.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.