Ride-Hailing Support Solutions
Fueling the Future of
Ride Hailing
Abacus helps mobility platforms deliver faster support, smarter operations, and better customer journeys — with the infrastructure to expand confidently across cities and regions.
- Tech-Driven Operations
- Smart Mobility Solutions
- Faster Rider Assistance
Powering Rider Experience
Smoother Rides Start With Smarter Support
From ride hailing tickets to account issues, our experts provide dependable support for both drivers and riders minimizing delays, maximizing trust, and keeping your platform moving.
Smart Ride-Hailing
Why Ride Hailing Giants Choose Abacus?
Ride-hailing is dynamic, and fiercely competitive. Abacus helps you stay ahead with smart tools, better control, and real-world ride-sharing support.
Data-Driven Survey Solutions
Unified Omnichannel Support
Whether you’re new or established as a ride-hailing platform, our omnichannel support delivers seamless, trackable service boosting speed and trust.
Mystery Shopping for Mobility
Simulate real ride journeys with anonymous testers to uncover hidden issues, app glitches, and service quality gaps, city by city, driver by driver.
Fewer Tickets.
Faster Responses.
Happier Riders.
We elevate rider interactions - blending smart support, real conversations, and seamless resolution to enhance every customer moment that matters.
Driver Onboarding Support
Real-Time Escalation Handling
Data-Driven Service Insights
Multilingual Rider Support
Scalable ride-hailing platform
The Metrics Tell the Story
99%
SLA adherence across non-voice channels
22%
Improvement in contact rate efficiency
30%
Higher lifetime value. of omnichannel shoppers.
Your Ride-Hailing Operations, Fully Supported
We provide the solutions and services you need to launch, stabilize, and grow in any market.
Contact Center Services
Round-the-clock rider and driver helpdesk with multilingual support and real-time escalation.
Workforce Optimization
Align staffing with real ride-hailing platform metrics. Predict peaks and reduce wait times with real-time dashboards.
Operational Support Services
Fare queries, lost item management, live trip help — all handled by trained mobility experts.
Experience Monitoring
Continuous tracking of service performance, feedback trends, and key CX metrics.
Omnichannel Communication
Unified support across chat, in-app, email, and voice to meet users where they are.
Survey & Mystery Ride Audits
Run post-ride surveys and real ride audits to spot experience gaps and correct blind spots
Let’s Drive Results Together
You bring the platform – we’ll bring the support infrastructure, and expertise. Partner with us to elevate your ride-hailing operations.
Ready to Elevate Your Ride Hailing Experience?
- Boost driver and rider satisfaction with 24/7 intelligent support
- Optimize operations with data-driven insights and automation
- Scale rapidly with secure, advanced technology
Contact Us
Frequently asked questions
We work with all types of ride-hailing companies, including on-demand taxi hailing apps, bike and scooter e-hailing platforms, luxury car ride services, and even food delivery models that use ride-share service logistics. Whether you’re launching a car hailing app or scaling a major ride-hailing platform, we have the experience to support you.
Our multilingual support teams handle ride hailing services across Asia, the Middle East, and Europe. We specialize in region-specific customer service, local language support, and ride hailing services market compliance — perfect for global ride hailing apps expanding into new territories.
For ride-hailing app onboarding, we provide complete document verification, assist with background checks, and walk new drivers through what is ride hailing and how to use the platform. This smooths out the ride share service activation process and reduces early-stage drop-offs.
Unlike generic BPOs, our support is custom-built for the ride hailing and car service apps sector. We use industry-trained agents, data-led processes, and fast resolution systems to deliver a seamless ride-hailing customer experience, increase retention, and reduce churn.
Yes, our clients get access to live dashboards that track ride-hailing support metrics such as resolution time, Net Promoter Score (NPS), issue trends, and service quality. Whether you’re managing a ride hailing app, an e hail app, or a hybrid ride-share service, our analytics help you stay ahead.
