Responsibilities:
- Engage with creditors and collection agencies to negotiate terms of payment, settlement amounts, and interest rates.
- Create and propose viable repayment plans or settlements to creditors on behalf of clients.
- Work towards reducing overall debt amounts and securing more manageable payment terms for clients.
- Maintain clear communication with customers, address and resolve any service-related issues promptly and efficiently.
- Strive to enhance the customer experience, contributing to a high Quality Assurance (QA) score.
What We’re Looking For:
- A collaborative approach.
- Strong focus on customer service.
- Ability to convey complex information in an easily understandable manner.
Job Requirements:
- A Levels/Intermediate or higher education.
- Excellent written and verbal communication skills in English.
- American or neutral accent.
Salary & Benefits:
- Up to 100,000/-
Working Hours:
- US/UK timings (5 days a week).
