Tech-enabled healthcare BPO
Efficiency That Empowers Better Care
Abacus empowers hospitals, clinics, and pharma companies with expert-driven contact center support, CX solutions, and back-office services that enhance patient experience and streamline operations.
- Multilingual Service
- Cost-Effective
- Empathy-Driven
High-quality healthcare BPO services
Patient-Centric Support
That Puts Care First
From appointment scheduling to insurance queries and care follow-ups, our trained agents provide sensitive, reliable, and round-the-clock support that enhances trust and outcomes.
Why Leading Healthcare Brands Choose Abacus?
Healthcare Survey Solutions
Care Communication
Engage patients across phone, SMS, email, chat, and in-app messaging with one unified experience.
Care Quality Management
Ensure consistent care with real-time quality checks, performance insights, and compliance tracking to meet service standards.
Patient-Centered Service Across Every Touchpoint
From handling the scheduling overflow to resolving billing queries and tech issues, Abacus ensures your patients past responsive, accurate, and human-centered support.
Appointment Scheduling
Billing Queries
Multilingual Patient Support
CX for Mobile-First Users
Helping You Deliver Care, That Patients Can Feel
98.6%
First Contact Resolution
35%
Decrease in Patient Call Abandonment Rates
3x
Faster Response for Insurance Eligibility Requests
Simplifying the Work Behind Great Care
We provide scalable solutions that help healthcare organizations grow, care, and communicate better.
Healthcare Contact Center Services
Round-the-clock patient assistance for inquiries, scheduling, reminders, and post-care support.
Workforce Management for Healthcare
Ensure efficient staffing across shifts, time zones, and high-demand periods.
Patient Outreach & Retention Calls
Proactive follow-ups, no-show recovery, vaccination drives, and check-ins.
Patient Experience Feedback & Analytics
Measure CSAT, response time, and issue resolution quality to improve care delivery touchpoints.
Process Reengineering for Healthcare
Streamline workflows in billing, claims, documentation, and referrals with automation and smart routing.
Medical Bill
Negotiation
Simplify medical bills with trusted, expert negotiation support—reducing stress and improving financial outcomes.
Your Partner in Scalable, Better Patient Experience
- Multilingual & Culturally Competent Support
- Intelligent Routing & Real-Time Escalations
- Custom Reports for Operational Teams
Contact Us
Trusted Customer Support Built for Healthcare
We work quietly behind the scenes to ensure your patients feel supported, informed, and cared for at every step. It’s not just outsourcing. It’s a healthcare-grade partnership.
Frequently asked questions
Depending on your needs, we can deploy a team within 1-2 weeks. Our onboarding process is streamlined to ensure a fast, smooth transition with minimal downtime.
