Valuable BPO Insights and Blogs

into key insights and practical tips on how to enhance your business operations with effective outsourcing solutions

For over a decade, Abacus Consulting has revolutionized our contact center through outsourcing and tech support. Their advanced solutions like the IVR system have elevated customer experience and efficiency.

Since last year, we’ve partnered with Abacus BPO in handling our voice BPO services and technology aspects -- including telephony and toll-free hosting. Truly the best to have.

Abacus has been a great partner in Business Process Outsourcing BPO and IT for the past year, establishing backend support for "Zindigi Contact Center" and implementing valuable business systems and applications.

As a startup, partnering with Abacus Consulting has helped us create a sustainable customer support infrastructure, thanks to their efficient team and superior experience.

Amir Perwaiz

Head of Customer & Product Experience, Easypaisa

Rayan Nasir

Head of Experience
SadaPay

Since last year, we’ve partnered with Abacus BPO in handling our voice BPO services and technology aspects – including telephony and toll-free hosting. Truly the best to have.

Sabeeh Rehman

Head of Marketplace &Customer Experience – Truck It In

As a startup, partnering with Abacus Consulting has helped us create a sustainable customer support infrastructure, thanks to their efficient team and superior experience.

ALI HASAN

Head of Customer Experience – JS Bank

Abacus has been a great partner in Business Process Outsourcing BPO and IT for the past year, establishing backend support for “Zindigi Contact Center” and implementing valuable business systems and applications.

Case Study

Scaling E-Commerce Success: Customer Satisfaction Across Multiple Brands

Abacus partnered with a multi-store e-commerce client to optimize CX across diverse platforms. Using data-driven insights, omnichannel integration, and cross-training, Abacus improved service quality, operational efficiency, and customer satisfaction, resulting in a 95% CSAT score and a 4.8/5 service score.

Case Study

Reinventing Customer Support for One of The Leading UAE-Based Ride-Hailing Platforms

Through collaboration with a leading UAE ride-hailing platform, Abacus improved CX and operational efficiency by streamlining support processes. By optimizing First Contact Resolution, the company reduced service costs, boosted CSAT by 50 points, and achieved a 30% reduction in contact rates.

Case Study

A Telecom Turnaround: How Abacus Enhanced NPS & Operational Efficiency

A telecom giant with significant CX bottlenecks turned to Abacus Outsourcing for solutions. Abacus implemented process upgrades, automation, and agent empowerment strategies to achieve a substantial 10% increase in NPS and improved customer retention.

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