Contact Center Service
Unleash the Power of Contact Center Service
Supercharge your customer service with innovative contact center services that increase productivity, save expenses which in turn reduce cost, and assure smooth operations.
- Prioritize cost savings
- Maximize operational efficiency
- Drive exceptional customer engagement
- Customer Experience Management
Talk to Experts
Abacus Outsourcing
Your Trusted Partner in Call Center Excellence
For over 24 years, Abacus has been a leader in providing inbound, outbound, voice and non-voice support services. Since 2000, we’ve focused on delivering customized call center services that elevate customer satisfaction
, build loyalty, and enhance brand lifetime value.
Our mission is to empower businesses through expert-driven, tailored services that meet their unique needs.
Enhancing Customer Experience
Streamline Your Customer Support with Abacus
Optimize your support operations with Abacus, offering advanced Voice and Non-Voice solutions for faster response times and consistent service.
Voice Solutions to Simplify Your Customer Interactions.
Utilize our voice solutions for real-time, seamless communication. Expert agents ensure efficient, professional handling of all inbound and outbound calls.
Non-Voice Solutions to Enhance Digital Engagement
Our non-voice solutions streamline customer service across live chat, email, and social media. Engage customers efficiently and ensure every query is addressed effortlessly.
Enhance Your Customer Support
Our Contact Center Services offer the tools and technology you need to provide best customer support. Start improving your service today.
Inbound Call Center Services
Our inbound call center services elevate service quality with smart call routing and real-time analytics. We streamline interactions to cut wait times and enhance the customer experience. Our system delivers personalized service that boosts satisfaction and retention.
Optimize every call and empower your team to provide exceptional support with our advanced technology.
Outbound Call Center Services
Our outbound call center services
amplify your outreach with predictive dialers, automation, and detailed reporting. Engage prospects efficiently, manage campaigns with precision, and boost lead conversion rates.
Leverage actionable insights to refine strategies and maximize your results. Achieve your business goals with enhanced performance and efficiency.
Inbound Services
- Customer Support Outsourcing
- Order Processing
- Technical/Backend Support
- Help Desk Solution
- Bill Negotiation
Outbound Services
- B2B Telemarketing
- Lead generation
- Appointment Setting
- Cold Calling
- Market Research
Engage, satisfy, and excel
Elevate Service Delivery Anticipate, Excel, Transform
We anticipate service delivery needs and provide timely solutions that enhance customer satisfaction and reduce churn. Our proactive approach keeps us ahead, ensuring an exceptional customer experience and fostering long-term loyalty.
Performance Management
Our performance management system
uses quartile management to evaluate agent effectiveness. By categorizing performance levels, we can identify top performers and areas for improvement, fostering continuous growth and accountability.
43%
Improvement in Reliability brand loyalty through meaningful engagement ensuring that your customers feel valued, fostering lasting relationships.
50%
Lower Operational Costs Save on overhead with our scalable call center services that eliminate the need for in-house staff and infrastructure.
Root Cause Analysis
Our root cause analysis identifies key issues impacting customer interactions. By analyzing data and feedback, we implement targeted solutions to enhance customer experience and operational efficiency. This proactive approach leads to lasting improvements.
Hybrid Utilization Mastery
Our Smart Scheduling and Hybrid Utilization ensures optimal agent availability during peak times, enhancing efficiency and reducing wait times for exceptional customer support.
Customized Agent Training
We provide tailored agent training aligned with your needs, supported by specialized toolkits like Workcode and Bucket Toolkits. This training enhances communication skills and product knowledge, empowering agents to effectively handle diverse customer scenarios and improve satisfaction.
Alignment with Strategic Ambitions
We align our contact center services with your business goals. By understanding your strategic ambitions, we tailor our processes to support customer engagement initiatives, driving loyalty and contributing to your success.
99%
Growth and Expansion
We have been crucial in our clients’ growth, helping them expand and achieve key milestones.
24 h 02 h
Improved Delivery Time
Our innovative solutions have transformed service delivery times from 24 hours to just 2 hours,
Our innovative solutions have transformed service delivery times from 24 hours to just 2 hours,
Abacus Outsourcing
Abacus Outsourcing at a Glance
2500+
Employees Count
25M+
Yearly Inbound Calls
36M+
Yearly Outbound Calls
30M+
Year Social and Email Interactions
2500+
Employees Count
25M+
Yearly Inbound Calls
36M+
Yearly Outbound Calls
30M+
Year Social and Email Interactions
Abacus Outsourcing
FAQ's
Our contact centers provide a range of services, including customer support, technical assistance, order processing, inbound and outbound sales, and more.
Our trained agents deliver personalized support, reduce response times, and provide consistent service, enhancing overall customer satisfaction.
Yes, our agents undergo comprehensive training to handle a variety of customer inquiries and are equipped with the tools to resolve issues efficiently.
