Living Beyond a Score: Promoter Index Spirit
“Great organizations are formed and transformed when the culture of ‘Customer-Centric Experience’ flows from the Spirit of treating employees well, so that they are able to treat their customers even better. The spirit for the employees is to treat the customers in such a way, as they themselves would want to be treated. It is […]
A Happy Customer is a Loyal Customer
A Happy Customer is a Loyal Customer” – 6 Suggestions to Enhance the Online Banking Experience “First and foremost, banking leaders are coming to terms with just how fundamental the shift to CX is. In the past, banks competed primarily on price, product, and scale.” Online Banking is the new age of Banking. “Digitizing” the […]
What is Customer Experience?
“What is Customer Experience?” Is it just marketing? And why it is getting so much attention now? Whether you are new to the whole concept of customer experience or just confused about the entire buzz around it. Buckle up, because we have a lot to tell you. Defining Customer Experience Customer Experience is essentially how […]
