Accelerating eCommerce Excellence with Intelligent Outsourcing.
Modern retail isn’t just about selling; it’s about supporting. From pre-purchase queries to post-sale follow-ups, Abacus helps retail and eCommerce brands deliver the kind of service that keeps carts full and customers coming back.
- Retail BPO Services
- Faster Ticket Resolution
- Global Support Teams
Smarter Operations. Happier Shoppers. Sustainable Growth.
Why eCommerce Companies Trust Abacus?
Omni-Channel Engagement
Connect with customers on their favorite platforms using tailored messaging that reflects your brand’s tone and drives
loyalty.
360 Order Lifecycle Support
Scalable and Agile
Reduce Friction.
Boost Conversions.
Build Loyalty.
Abacus delivers full-spectrum support for your eCommerce operations. Whether you run a B2C store or a global marketplace, our services enhance every customer touchpoint and backend process.
Customer Support Outsourcing
Order Processing & Updates
Returns & Refund Management
Gathering Valuable Feedback
Reliable eCommerce customer service outsourcing
Performance Metrics That Matter
happier customers.
99.5%
SLA compliance in
customer engagement
35%
Faster issue resolution across fulfillment inquiries
40%
Reduced average
handling time
Redefining The eCommerce Support
Retail Call Center Services
Our retail contact center helps brands manage high volumes, resolve issues quickly, and boost customer loyalty across channels.
CX Management
We provide end-to-end CX support via phone, chat, email, and social—delivering empathy and efficiency.
Order & Fulfillment Support
From payment confirmation to delivery status updates, we keep your buyers informed and confident.
AI Chatbot Support
Leverage advanced AI-driven automation with live chatbot to boost responsiveness and cut costs effectively.
Retail Process Reengineering
We optimize every step of your support journey reducing costs, minimizing escalations, and improving resolution speed.
Analytics & Insight Reporting
Turn customer data into action. We deliver dashboards and insights to guide operational decisions.
Let’s Elevate Your eCommerce Strategy
Whether you’re managing 500 orders a day or scaling to 50,000. Abacus provides the infrastructure, talent, and tools you need to deliver consistent customer experiences and operational excellence.
- End-to-end outsourcing support
- Global, multilingual agents
- Exceptional customer service
Contact Us
Turn Every Support Moment into a Brand Memory
Every order is a promise. Every support ticket is a commitment. Abacus Outsourcing will help you keep both.
Frequently asked questions
