Strategic Banking and Finance
Scaling Banking & Fintech Through Smart Outsourcing
We help financial companies cut costs, improve response time, and stay compliant by managing their support, backend, and technical operations—so they can focus on growth.
- Secure & Compliant
- AI- Driven Tech
- Fast & Reliable
High-Efficiency Banking BPO Services
Your Trusted Partner in Banking Operations Excellence
Abacus Outsourcing is your execution partner in banking operations. From KYC verification to transaction queries and helpdesk support, we provide trained teams, ready-to-deploy tools, and secure processes built for financial workflows.
Customer Support That Grows with Your Fintech Vision
Ride-hailing is dynamic, and fiercely competitive. Abacus helps you stay ahead with smart tools, better control, and real-world ride-sharing support.
Launch Without Setbacks
Certified to Meet Global Standards
Designed For Measurable Impact
High volume is never a problem. We scale with your fintech effortlessly, securely, and without inflating your expenses.
Run Financial Operations With Less Overhead and More Control
Outsourcing with Abacus gives you execution without distraction. We embed our teams into your workflows, manage talent, performance, and quality while you steer the strategy.
IVR Support
Helpdesk Solution
ISO certified compliance
CX for Mobile-First Users
We Deliver Measurable Impact
98%
First-Call Resolution for Fintech Clients
30%
Reduction in Support Costs in Year 1
24/7/365
Real-Time SLA-Driven Operations
Tech-Enabled Finance BPO
Where Abacus Fits in Your Banking Workflow
No matter where you are in your growth journey we help you operate smarter, faster, and safer.
KYC Document Verification
Bulk ID verification, address proof, and customer onboarding—done accurately, at scale.
User Activation & Support
Flexible staffing to manage peak hours, weekends, and rapid city launches — ensuring zero downtime for your ride-hailing platform.
Payment & Transaction Support
Failed payments, interest schedules, fee breakdowns, refunds - we handle it all without escalations.
Loan Helpdesk
Phone, chat, or email—our team answers customer questions around credit limits, loan eligibility, and more.
Account & Fraud Support
Real-time alert handling and authentication flows that stop fraud before it spreads.
Dispute Resolution
Chargebacks. Refunds. Escalations. Case closures. Let us deal with it while you move forward.
Let’s Build the Financial Institution of Tomorrow
Ready to Scale Your Banking Operations with Confidence?
- Flexible team capacity with banking-trained agents
- Secure cloud-based infrastructure
- Proven CX delivery for high-value transactions
Contact Us
Frequently asked questions
We support a wide range of fintechs, including neobanks, lending platforms, and first source online banking startups. Our banking BPO services and financial services BPO expertise help companies scale efficiently.
Yes. As a certified banking BPO company, we meet ISO and GDPR standards and localize our outsourcing banking services to align with regional compliance.
Absolutely. Our banking business process services are built for flexibility, with scalable teams to support peak volumes and maintain consistent quality.
Most clients launch in 7–21 days. As a finance BPO partner, we handle setup, training, and integration for a smooth start.
We’ve resolved thousands of fraud and payment issues with 94% accuracy. Our teams are skilled in banking process outsourcing and fraud workflows.
