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Contact Center Service

Unleash the Power of Contact Center Service

Supercharge your customer service with innovative contact center services that increase productivity, save expenses which in turn reduce cost, and assure smooth operations.

  • Prioritize cost savings
  • Maximize operational efficiency
  • Drive exceptional customer engagement
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Abacus Outsourcing

Your Trusted Partner in Call Center Excellence 

For over 24 years, Abacus has been a leader in providing inbound, outbound, voice and non-voice support services. Since 2000, we’ve focused on delivering customized call center services that elevate customer satisfaction , build loyalty, and enhance brand lifetime value. Our mission is to empower businesses through expert-driven, tailored services that meet their unique needs.
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Contact Center Services
Contact Center Services
Enhancing Customer Experience

Streamline Your Customer Support with Abacus

Optimize your support operations with Abacus, offering advanced Voice and Non-Voice solutions for faster response times and consistent service.
Abacus Voice Solution

Voice Solutions to Simplify Your Customer Interactions.

Utilize our voice solutions for real-time, seamless communication. Expert agents ensure efficient, professional handling of all inbound and outbound calls.
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Contact Center Services
Abacus Non-Voice Solutions

Non-Voice Solutions to Enhance Digital Engagement

Our non-voice solutions streamline customer service across live chat, email, and social media. Engage customers efficiently and ensure every query is addressed effortlessly.
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Contact Center Services

Enhance Your Customer Support 

Our Contact Center Services offer the tools and technology you need to provide best customer support. Start improving your service today.

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Contact Center Services

Inbound Call Center Services

Our inbound call center services elevate service quality with smart call routing and real-time analytics. We streamline interactions to cut wait times and enhance the customer experience. Our system delivers personalized service that boosts satisfaction and retention. Optimize every call and empower your team to provide exceptional support with our advanced technology.
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Contact Center Services
Contact Center Services

Outbound Call Center Services

Our outbound call center services amplify your outreach with predictive dialers, automation, and detailed reporting. Engage prospects efficiently, manage campaigns with precision, and boost lead conversion rates. Leverage actionable insights to refine strategies and maximize your results. Achieve your business goals with enhanced performance and efficiency.
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Call Center Services
Engage, satisfy, and excel

Elevate Service Delivery Anticipate, Excel, Transform

We anticipate service delivery needs and provide timely solutions that enhance customer satisfaction and reduce churn. Our proactive approach keeps us ahead, ensuring an exceptional customer experience and fostering long-term loyalty.

Performance Management

Our performance management system uses quartile management to evaluate agent effectiveness. By categorizing performance levels, we can identify top performers and areas for improvement, fostering continuous growth and accountability.
call Center Services

43%

Improvement in Reliability brand loyalty through meaningful engagement ensuring that your customers feel valued, fostering lasting relationships.

50%

Lower Operational Costs Save on overhead with our scalable call center services that eliminate the need for in-house staff and infrastructure.

Root Cause Analysis

Our root cause analysis identifies key issues impacting customer interactions. By analyzing data and feedback, we implement targeted solutions to enhance customer experience and operational efficiency. This proactive approach leads to lasting improvements.
call Center Services

Hybrid Utilization Mastery

Our Smart Scheduling and Hybrid Utilization ensures optimal agent availability during peak times, enhancing efficiency and reducing wait times for exceptional customer support.

Customized Agent Training

We provide tailored agent training aligned with your needs, supported by specialized toolkits like Workcode and Bucket Toolkits. This training enhances communication skills and product knowledge, empowering agents to effectively handle diverse customer scenarios and improve satisfaction.
call Center Services

Alignment with Strategic Ambitions

We align our contact center services with your business goals. By understanding your strategic ambitions, we tailor our processes to support customer engagement initiatives, driving loyalty and contributing to your success.

99%

Growth and Expansion We have been crucial in our clients’ growth, helping them expand and achieve key milestones.

24 h 02 h

Improved Delivery Time
Our innovative solutions have transformed service delivery times from 24 hours to just 2 hours,

Abacus Outsourcing

Abacus Outsourcing at a Glance 

2500+

Employees Count

25M+

Yearly Inbound Calls

36M+

Yearly Outbound Calls

30M+

Year Social and Email Interactions

2500+

Employees Count

25M+

Yearly Inbound Calls

36M+

Yearly Outbound Calls

30M+

Year Social and Email Interactions
Abacus Outsourcing

FAQ's

Inbound Contact Center

Inbound call center companies provide various services which include customer support, order processing, technical and backend assistance, and query or complaint resolution. All these are aimed at enhancing overall customer satisfaction.

An inbound call center service provider can help your business in a number of ways including improving customer service efficiency, reducing response time, and enhancing customer loyalty by managing incoming calls effectively.

While you are selecting the best inbound call center service provider for your business consider the following factors such as industrial expertise, variety of service offering, advanced technological capabilities, positive customer reviews and affordable pricing.

Your Customers Deserve the Best Let Us Make It Happen

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Your Customers Deserve the Best Let Us Make It Happen

Contact Sales
Learn More
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