About the role
The Team Lead for International Operations oversees a diverse team working across global markets from our Islamabad center. This is an on-site, mid-senior role.
It calls for a strong leader with excellent communication skills, cultural awareness and the ability to drive strategic initiatives that align with the company’s global objectives.
What you’ll do
Lead and motivate a cross-functional team to achieve performance targets
Run regular team meetings on progress, challenges and opportunities, and provide coaching and development
Work with senior management to develop and implement international strategies
Identify market trends and growth opportunities in different regions
Oversee international projects, ensuring timely delivery and alignment with company goals
Coordinate with stakeholders across departments and regions
Foster an inclusive team environment and adapt communication to different cultural contexts
Set clear performance metrics, monitor progress and report to management on team performance and project outcomes
Resolve issues within the team or during project execution, and act as a liaison with other departments
What we’re looking for
Bachelor’s degree in any field
2+ years of experience in a leadership role, preferably in the BPO industry
Strong understanding of global markets and cultural dynamics
Excellent verbal and written communication skills in English
What we offer
Two days off every week (5-day working week)
EOBI
Medical and life insurance (IPD + OPD)
38 annual, casual and sick leaves
Performance-based annual increment
Ramadan bonus
Provident fund
Use the application form on this page - it is the only route we accept applications through. It goes straight to our recruitment team with the role reference (ABX-OPS-003) attached, which is what gets your CV in front of the right hiring manager the same day.
Every application gets a human response within five working days.