About the role
This is a detail-oriented back-office role. You will work through operational data day to day — reviewing it, reconciling it and investigating anything that does not add up — while applying a set of rules and processes that are detailed and change often.
Strong numbers sense, comfort with spreadsheets and clear written English matter more here than years on a CV. The shift is fixed to US hours, 6pm–3am or 7pm–4am, with weekends off.
What you’ll do
Review and process operational data accurately and efficiently
Analyse information and identify discrepancies or inconsistencies
Work extensively with spreadsheets and maintain accurate records
Follow and apply complex rules, guidelines and processes
Investigate issues and work out the right solution rather than the quickest one
Ensure accuracy and quality across assigned tasks
Take ownership of your own queue and meet deadlines
Manage multiple priorities in a fast-paced environment
Work with team members and other stakeholders to resolve operational issues
Handle business and customer information confidentially and accurately
What we’re looking for
Strong numerical aptitude
Exceptional attention to detail
Strong analytical and problem-solving skills
Excellent written communication skills in English
Comfortable working with spreadsheets and operational data
Able to pick up complex rules and processes quickly and apply them
Sound judgement and a strong sense of ownership
Able to work efficiently under pressure and meet deadlines
Collaborative and team-oriented
Nice to have
Previous experience in operations, customer service, billing, finance, data processing or another detail-oriented role
Experience with spreadsheets, data reconciliation or reporting
What we offer
Competitive salary
Weekends off
Medical insurance
US public holidays
Fixed US timings (6pm–3am or 7pm–4am)
Use the application form on this page - it is the only route we accept applications through. It goes straight to our recruitment team with the role reference (ABX-OPS-004) attached, which is what gets your CV in front of the right hiring manager the same day.
Every application gets a human response within five working days.