About the role
As a Customer Relations Officer in Islamabad, you will be the voice customers hear when they call with a question or a concern. You will listen, understand what they need, and work with our internal teams to get it resolved on time.
Six months to a year of experience in any field is enough to apply. Prior BPO or customer service experience is an advantage, but not a requirement.
What you’ll do
Handle inbound and/or outbound customer calls professionally
Understand customer concerns and provide appropriate solutions
Provide accurate information about products, services and processes
Coordinate with internal teams to make sure customer concerns are resolved on time
Maintain the confidentiality of customer and company information
Demonstrate strong customer service and relationship-building skills
What we’re looking for
Bachelor’s degree at minimum (14 years of education)
6 months to 1 year of experience in any field
Strong verbal communication in English or Urdu
Flexibility to work rotational timings
Nice to have
Prior BPO or customer service experience
What we offer
Competitive salary reviewed annually, plus performance bonuses
Health coverage for you and your immediate family
Paid annual, casual and sick leave that managers expect you to take
Structured paid training and certification programs
Published promotion tracks - around 70% of our team leads came off the floor
Transport support and shift allowances on night rosters
Use the application form on this page - it is the only route we accept applications through. It goes straight to our recruitment team with the role reference (ABX-CS-007) attached, which is what gets your CV in front of the right hiring manager the same day.
Every application gets a human response within five working days.