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Insights that move the numbers

Trends, playbooks and hard-won lessons from 18+ years of running customer operations - across BPO, CX, contact centers and beyond.

5 Reasons Why the Customer Is Not Always Right
Oct 24, 2024 · 3 min read

5 Reasons Why the Customer Is Not Always Right

The customer is not always right this is a phenomena we need to focus on for healthier and productive customer service atmosphere

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10 customer service resume examples - You Need to See for Your Job Search
Oct 18, 2024 · 8 min read

10 customer service resume examples - You Need to See for Your Job Search

This article presents 10 best customer service resume examples and practical tips to help you create a professional resume for your dream job.

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Call Center Management Best Practices: Enhancing Efficiency and Performance
Oct 15, 2024 · 5 min read

Call Center Management Best Practices: Enhancing Efficiency and Performance

Discover best practices in call center management to optimize efficiency, reduce costs, and deliver superior customer service.

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Everything You Need to Know About TechCrunch Disrupt 2024
Oct 14, 2024 · 8 min read

Everything You Need to Know About TechCrunch Disrupt 2024

Explore everything you need to know about TechCrunch Disrupt 2024, from key speakers and sessions to networking opportunities and event...

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Outsourcing Helps Startups
Sep 4, 2024 · 5 min read

How Outsourcing Helps Startups to Launch into Big Leagues

Many startups feel like they are stuck in first gear. Despite having innovative ideas, limited resources, intense competition, and the pressure to grow…

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Happy Customer is a Loyal Customer
Aug 16, 2024 · 3 min read

A Happy Customer is a Loyal Customer

A Happy Customer is a Loyal Customer” – 6 Suggestions to Enhance the Online Banking Experience.

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Traditional Banking
Aug 16, 2024 · 3 min read

Community Vs. Traditional Banking

What’s the basic difference between Community Vs. Traditional Banking? The typical way of a large bank mean that they will cover a specific region .

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Promoter Index Spirit
Aug 16, 2024 · 7 min read

Living Beyond a Score: Promoter Index Spirit

Learn how to create exceptional customer experiences with Promoter Index Spirit, empower employees, and achieve sustainable growth

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What is Customer Experience?
Aug 16, 2024 · 2 min read

What is Customer Experience?

“What is Customer Experience?” Is it just marketing? And why it is getting so much attention now? Whether you are new to the whole concept of customer…

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