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Case Study

Scaling E-Commerce Success: Customer Satisfaction Across Multiple Brands

Abacus partnered with a multi-store e-commerce client to optimize CX across diverse platforms. Using data-driven insights, omnichannel integration, and cross-training, Abacus improved service quality, operational efficiency, and customer satisfaction, resulting in a 95% CSAT score and a 4.8/5 service score.

Case Study

Reinventing Customer Support for One of The Leading UAE-Based Ride-Hailing Platforms

Through collaboration with a leading UAE ride-hailing platform, Abacus improved CX and operational efficiency by streamlining support processes. By optimizing First Contact Resolution, the company reduced service costs, boosted CSAT by 50 points, and achieved a 30% reduction in contact rates.

Case Study

A Telecom Turnaround: How Abacus Enhanced NPS & Operational Efficiency

A telecom giant with significant CX bottlenecks turned to Abacus Outsourcing for solutions. Abacus implemented process upgrades, automation, and agent empowerment strategies to achieve a substantial 10% increase in NPS and improved customer retention.
E-commerce

Scaling E-Commerce Success: Customer Satisfaction Across Multiple Brands

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Ride Hailing

Reinventing Customer Support for One of The Leading UAE-Based Ride-Hailing Platforms

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Telecom

A Telecom Turnaround: How Abacus Enhanced Net Promoter Score Operational Efficiency

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Consumer Goods
Driving Operational Excellence for a Major Consumer Goods Market Leader
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