Abacus Outsourcing

Unleash the Power of Contact Center Service

Supercharge your customer service with innovative contact center services that increase productivity, save expenses which in turn reduce cost, and assure smooth operations.

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Inbound Contact Center Service

Our inbound contact center service enhance service quality with smart call routing, real-time analytics, and personalized support. We cut wait times, boost satisfaction, and improve retention.

Deliver exceptional customer experiences and drive business growth.

Data-Driven Personalization 

Leveraged key customer insights to deliver proactive and tailored interactions. 

Unified Knowledge Management 

Streamlined processes by creating a centralized repository for seamless agent support. 

Omni-Channel Integration 

Implemented Antlere Interact to enhance efficiency across all communication channels. 

Outbound Contact Center Service

Our inbound contact center service enhance service quality with smart call routing, real-time analytics, and personalized support.

State-of-the-Art Facilities for Unmatched Performance

Investing doesn’t have to be hard. We make it easy to invest for your future with simple, low-cost investment options and personalized advice.

From startups to enterprises

Trusted by 10,000+ Customers

Engage, satisfy, and excel

Elevate Service Delivery
Anticipate, Excel, Transform

We anticipate service delivery needs and provide timely solutions that enhance customer satisfaction and reduce churn. Our proactive approach keeps us ahead, ensuring an exceptional customer experience and fostering long-term loyalty.

Performance Management

Our performance management system uses quartile management to evaluate agent effectiveness. By categorizing performance levels, we can identify top performers and areas for improvement, fostering continuous growth and accountability.

Customized Agent Training

Our performance management system uses quartile management to evaluate agent effectiveness. By categorizing performance levels, we can identify top performers and areas for improvement, fostering continuous growth and accountability.

43% Improvement in reliability

We enhanced our reliability metrics, ensuring that customers consistently receive dependable service.

99% Growth in Expansion

We have been crucial in our clients’ growth, helping them expand and achieve key milestones.

24Hr to 02 Hr Service Delivery Time

Our innovative solutions have transformed service delivery times from 24 hours to just 2 hours,

Hybrid Utilization Mastery

Our Smart Scheduling and Hybrid Utilization ensures optimal agent availability during peak times, enhancing efficiency and reducing wait times for exceptional customer support.

50% Lower Operational Cost

Save on overhead with our scalable call center services that eliminate the need for in-house staff and infrastructure.

Alignment with Strategic Ambitions

We align our contact center services with your business goals. By understanding your strategic ambitions, we tailor our processes to support customer engagement initiatives, driving loyalty and contributing to your success.

Root Cause Analysis

Our root cause analysis identifies key issues impacting customer interactions. By analyzing data and feedback, we implement targeted solutions to enhance customer experience and operational efficiency. This proactive approach leads to lasting improvements.

Your Customers Deserve the Best Let
Us Make It Happen