Careers at Abacus

Build a career that moves people forward

Every conversation our teams handle makes someone’s day a little easier. Join 5,400+ colleagues who turn service into a craft - with real training, real growth paths and leaders promoted from the floor.

Life at Abacus

More than a job - a place to belong

What a career here actually feels like, from people who’ve built theirs on our floors.

Promotion From Within

Most of our team leads and managers started on the phones. Growth paths are published, not political.

Training That Compounds

Certification programs, soft-skill coaching and cross-training into QA, WFM and leadership tracks.

Teams That Have Your Back

Floor culture built on coaching, not blame - the QA loop exists to grow you, not catch you.

Compensation That Adds Up

Competitive salaries, performance bonuses, health coverage and paid leave that actually gets taken.

Shifts That Fit Life

Structured rosters published in advance, with fair night-shift rotation.

Global Exposure

Work with brands like Telenor, Careem and US fintechs without leaving home.

Open Roles

Find your next role

10 openings across our Lahore, Islamabad and remote teams.

Don’t see your role? Apply for the closest match - every application is kept on file and read against new openings, and great people always find a seat here.

How Hiring Works

From application to day one

A respectful process with clear timelines - because how we hire says everything about how we work.

01

Apply Online

Open the role you want and apply on its page. Every application gets a response within five working days.

02

Aptitude & Skills Tests

An aptitude test, then a skills test matched to the role. Walk-ins are welcome at our Lahore and Islamabad offices.

03

Technical Interview

Meet the team you would join. Results are usually shared within five business days.

04

Offer & Onboarding

Clear offer, structured training and a buddy assigned from your first morning.

0 Colleagues worldwide
0 Project sites to grow across
0 Of leads promoted from within
0 Max response time to applicants
FAQs

Questions candidates often ask

Straight answers before you apply.

Not for agent roles - strong communication and willingness to learn matter more. Full paid training precedes every live contact you’ll ever take.
Published tracks: agent → senior agent → team lead → operations, or laterally into QA, workforce management, training and HR. Around 70% of our team leads were promoted from the floor.
Most of our shifts are rotational, and international programs include night shifts. HR confirms the exact shift for your role and campaign during the interview.
Yes. Walk-in interviews are welcome at both of our offices: 1st Floor, Shaheen Complex, Egerton Road, Lahore, and Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad. You can also apply online on the page of the role you want.
We have two offices in Pakistan. Lahore: 1st Floor, Shaheen Complex, Egerton Road. Islamabad: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3. Both accept walk-in interviews.
There are three stages: an aptitude test, a skills test, and a technical interview. Results are usually shared within five business days of your interview, and you can confirm your result with HR at info@abacus-bpo.com.
There is no fixed salary range or starting figure. HR sets the package for each candidate based on their skills, experience and the role, and discusses it with you during the interview process.
Our roles are on-site at our Lahore and Islamabad offices. Remote work is only offered where a client’s program allows it, and those roles say Remote on their own page.
There is no minimum age to apply. Our recruitment criteria set a maximum age of 40 at the time of application, and that applies across all advertised roles. The minimum qualification is graduation, and certain projects require a bachelor’s degree. Everything else we look for - experience, language and shift availability - is set out on each role’s own page, so it is worth checking there before you apply.
The minimum qualification is graduation, and certain projects require a bachelor’s degree - where one does, the role’s own page says so. There is no minimum age, and fresh graduates are welcome: full paid training comes before any live customer contact.

Your career deserves momentum

Apply today - a real human reads every application, and you’ll hear back within five working days.

Abacus is an equal-opportunity employer. Diversity isn’t a policy - it’s how we hire.